Shipping & returns

SHIPPING AND DELIVERY

DHL Express Worldwide Service and Fedex Express are FramesHUB’s official couriers.

Delivery costs will be calculated according to the weight and the geographic destination.

DHL Express Worldwide fees which apply on the shipment of goods outside European Union include custom declaration costs as per Ministerial Decree No. 060788 and further modifications. Possible custom rights (custom duties, VAT, ect.) are on customers charge.

They are usually required to pay customs duties to the Countries that are outside the European Union, which unlike the Community customers who pay VAT on the products, are not required to pay any VAT taxes, but will have to pay the Customs of their Countries duty to clear the goods. We are not able to know the amount, because each country decides the percentage to be applied.

Upon delivery, before undersigning the receipt papers, customers shall have to check the product status.

 

RETURN POLICY
If the customer is not satisfied with the purchase may exercise the right of withdrawal by sending, within 14 (fourteen) days from the date of receipt of goods, a written communication with return receipt to the address below:

Optariston Web srl
Via Martiri di Belfiore 78
00040 Santa Maria delle Mole
Marino Rome ITALY


or at the following email address:
info@frameshub.com

All costs of returning the products shall be borne by the consumer. All items must be returned and received by the Optariston Web Srl intact and in the same condition in which they were received, with the original packaging and any manuals and / or handbooks that are part of the package; Otherwise, we reserve the right not to refund.

Before the return back of the package, the customer must send an email and wait to receive all informations necessary for the return and all necessary documents for the return of the package, or not do it, all costs that will be incurred receive the package, they will be charged to the customer.

The refund will be made in the shortest time possible, and in any event within 30 days of notification of the receipt of the redemption request. Will be deducted from the amount paid by the purchaser the amount paid as a contribution towards the cost of shipment of the goods required and any costs incurred in returning.

Attention !!!
FAILURE TO COMMUNICATION WITHIN THE TIME SPECIFIED result in the forfeiture RIGHT OF WITHDRAWAL